Privacy Policy

We take your privacy seriously at Love in Lace Bridal – please read through the policy below in detail in order to understand how we use and manage your information. The privacy policy applies when you browse our site, or purchase items from our store. Please also take note of our terms and conditions. The Privacy policy is applicable only to our site, and not to other pages that may be accessed via links present on our pages.

 

This site is managed by Love in Lace Bridal Ltd. Our registered address is: 28 Minchenden Crescent London, N14 7EL. You can contact us by emailing info@loveinlacebridal.co.uk.

The Privacy Policy below details why we require your personal data and how this will be used and managed by us.

  1. Personal data is used only to improve your experience with Love in Lace Bridal

  2. Your personal data will always be protected

  3. We do not contact you with spam mail. If you ever wish to be removed from mailing lists please contact us via the email address provided

  4. We will only keep your information when necessary

 

If you have any questions regarding any of the above points, please contact us at Love in Lace Bridal.

 

Your Personal Data:

Personal data will be used in a variety of ways, depending on the end-use of the information:

Your name and contact details will be used to:

  1. Send you information via post, telephone or email. This data is required so we can contact you.

  2. Send you updates about our business, for example promotional activity or our launch event, or subsequent events etc. We will do this if you are signed up to our mailing/contact lists. If you require us to stop updating you with this information, please contact us and we will remove you

  3. Manage and protect the security of our website – in some circumstances this will be to detect/ prevent cases of fraud.

Your contact history will be used to keep record of conversations between both parties (i.e via email/telephone etc). This will enable us to provide the best customer service possible.

 

 

Information regarding the device you access/use our site with enables us to:

Note your I.P. address and type of device used. If you chose to share this with us we will also gain information on your location data and how you use our website, enabling us to protect our site and improve it for your benefit.

Information from accounts that link to us, including social media accounts will also be used so we can provide you with relevant recommendations and news. Responses to promotional activity will also require your personal details so that we may fulfil any promotions/ competitions etc. that have been set up by/are in conjunction with Love in Lace Bridal.

You do not need to share personal data with us, but if you don’t, we may not be able to enhance your customer experience as much as is possible with this information. Please note that you can change your mind at any time, and you will simply need to contact us to let us know of this change.

Personal data does not identify the individual, and is only used for research, data analysis and improvements to our site or customer service. We will not share this information with third parties.

Personal data will be processed using predominantly IT and electronic tools/ minimal paper documentation i.e. bridal surveys during appointments/ order forms

Data use whilst browsing www.loveinlacebridal.co.uk:

Our website is hosted on Wix.com – this site platform provides us with the means to create our brand page and sell our services as a bridal retailer to you. Due to the nature of the site, personal data may be stored through Wix.com’s data storage/ databases/ applications. Wix.com store information on secure servers behind a firewall system. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Sharing your Data:

Personal individual data which we hold will not be sold to third parties – including (but not limited to) your name, address, email address, telephone number or payment information. However, there are times when it will be necessary to share your data with relevant parties to deliver our services to you. Examples include:

  • Companies that are involved with your customer order, i.e. suppliers, courier services, payment service providers, independent seamstresses.

  • Companies linked to us who provide services such as marketing, advertising partners and website hosts

  • Credit reference agencies and fraud prevention agencies if this becomes necessary

  • Companies approved and linked by you, such as social media sites including Instagram and Faceboo

The only data that will be provided will be that of which is necessary to perform the duties and activities assigned to them.

Marketing:

 

If, at the time of registering for your account/ processing an order with us, you automatically opt-in and consent to our marketing messages, we will send you information via email/text. This will ensure you are up- to- date with promotional activity and any other key messages that Love in Lace Bridal wish to share.

If you no longer want to receive these updates, you can opt out by contacting us using the online contact form or email address provided. You are also able to click to ‘unsubscribe’ at the bottom of any mail sent to you. You will then be opted-out of this marketing and after a 48- hour period (required to give our systems a chance to update) you will no longer receive this type of mail from us. This will not stop messages regarding your order or any direct communication between you and Love in Lace Bridal.

 

Your Rights:

Under the General Data Protection Regulations (GDPR) you are provided statutory rights, we are obliged to inform you these rights include:

  • The right to be informed about how your personal information is being used (as per our Privacy Notice).

  • The right to access the personal information we hold about you (this is by a free subject access request).

  • The right to rectify inaccurate personal information we hold about you.

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

  • The right to stop direct marketing messages, which is explained at paragraph 4, and to withdraw consent for other consent-based processing at any time.

  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

 

If you wish to exercise any of these rights, have a complaint, or just have questions, please contact us at Love in Lace Bridal.

Third Party Websites and Services:

Our website may contain banners, advertising messages and advertisements of third parties. By accepting the offers from such third parties, you may access these web pages at your own risk as they are not linked to the provisions in this Privacy Policy and are not in any way associated with Love in Lace Bridal

Updates to this document:

 

This Privacy Policy may be reviewed and amended in order to comply with new legal provisions or altered procedures for data processing. If changes are required, we will inform you of these changes via contact through the email address you have provided.

Security:

 

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, the transmission of information using Wi-Fi networks and cellular data networks may not be completely secure and we cannot guarantee the security of data transmitted to us using our website.

 

Keeping your data:

Your personal data will be kept for as long as you have an account with us and as long as is needed to provide our service to you and provide support to you. Personal details will be stored safely for the duration of your contract with us and 6 months after the date of the goods being provided to you. Exceptions to this will be if we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required.

Cookies:

 

Cookies are small files of data that are downloaded onto your electronic device used to access websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general, you can visit www.allaboutcookies.org.

Cookies help us to provide you with a good experience when you browse this website. We do not use cookies to collect or record information such as your name, address or payment details.

 

We use cookies on this website for the following main purposes:

  • For technical purposes essential for the operation of this website.

  • To distinguish you from other users of this website, so we can personalise your shopping experience; and

  • To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.

 

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.