Terms & Conditions

Terms and Conditions of Sale:

1. These Terms and Conditions of Sale (“the Terms”) apply to all orders and contracts for the

sale or supply of goods or services between Love In Lace Bridal Limited (“the Seller” or,

where applicable, “Us”, “We” or “Our”) and a purchaser of goods and services (“the

Purchaser” or, where applicable, “You” or “Your”).

2. By ordering, placing a deposit for, or purchasing goods and services from the Seller you

agree to be bound by these Terms.

Deposits and cancellation

3. A deposit of 50% of the total value of any order is required to be paid by the Purchaser at

the time of placing the order. There will be no contract of sale in respect of the order until

the deposit has been paid by the Purchaser and the order has been accepted by the Seller.

4. The deposit can be paid by either bank transfer or debit/credit card or cash only.

5. Deposits are non refundable. If the Purchaser wishes to cancel the order, they will need to

inform the Seller in writing as soon as possible. If the Purchaser wishes to cancel the order

more than one month after the original deposit is paid, then the Purchaser is liable to pay

the full amount and remaining balance of the gown and must do so within 3 months

6. The deposit is not transferable to any goods other than those originally ordered. If the

Purchaser wishes to purchase different goods, the Purchaser will need to cancel the original

order and place a new order with a new deposit.

7. Deposits are not taken on orders for accessories. The Purchaser must pay for accessories in

full at the time that the order is placed.

Final payment

8. A final payment of the balance of the purchase price of any order, after taking into account

any deposit already paid, must be paid within 14 days of the order arriving in store and

being ready for collection. In the event that the Purchaser fails to pay the full purchase price in

accordance to the terms and conditions, the Seller is entitled to resell the goods after a period

of one month from notification that the items have arrived with in store

9. In the case of accessories, a final payment of the entire price must be paid at the time the

order is placed.

10. The Seller will notify the Purchaser when the order has arrived in store and is ready for

collection within 3 working days of receipt. Under the terms of its insurance policy the Seller

will provide free storage for two months post arrival in store but the Purchaser will need to

collect the goods within this time.

11. The Purchaser will not be entitled to collect or take delivery of the order, or to make any

external alterations to the order, until the Final Payment has been made.

12. There is a no additional fee for making your Final Payment by credit card.

Delivery, Title and Risk

13. Delivery and collection dates given by the Seller are given for guidance only and are not

binding upon the Seller. Whilst the Seller will endeavour to ensure goods are available for

collection by the date given on the order form, they do not accept responsibility for late

delivery caused by any circumstances beyond their control, including but not limited to

postal delays or actions of the Seller’s suppliers.

14. Delivery to the Purchaser shall take place when the Purchaser collects the order from the

Seller’s premises. Risk in the goods comprising any order shall pass to the Purchaser on


15. Title to the goods comprising any order shall not pass to the Purchaser until the Final

Payment in respect of the order has been made in full.

16. The Purchaser is required to bring identification and all paper work relating to the sale with

them on collection so that the Seller can verify that goods are being collected by an

authorised person

17. Before the Purchaser collects any goods and removes them from the Seller’s premises, the

Purchaser must satisfy themselves as to the condition of the goods and inform the Seller of

any defects or discrepancies.

Sizing, Fitting and Alterations

18. Dresses are not made to measure. They are ordered by the Seller from its suppliers in

accordance with the relevant designer’s standard size charts. It is usual that some alterations

are required.

19. Dresses will be ordered by the Seller for the Purchaser in sizes based on measurements

taken at the time the order is placed by the Purchaser. The dress size will be dictated by the

designer. The Purchaser accepts and confirms that the measurements taken at the time the

order is placed have been taken accurately by the Seller.

20. The Seller’s obligation will only be to deliver a dress in the size ordered by the Seller for the

Purchaser as set out above. The Seller accepts no liability for the Purchaser’s weight gain or


21. The Purchaser acknowledges that fitters require that shoes and underwear intended for the

wedding day be worn to all fittings. The fitter will recommend appropriate alterations to the

dress but if the Purchaser insists on a different fit than recommended on any garment, then

it is done so at the Purchaser’s own risk.

22. The Seller does not carry out alterations but will recommend the services of Seamstresses or

other alterations specialists. Seamstresses or alteration specialists are not employed by the

Seller and are not agents of the Seller. The Seller undertakes and accepts no responsibility or

liability whatsoever in respect of the performance of alterations by, or the Seller’s

recommendations in respect of, such Seamstresses or alterations specialists. Any disputes,

questions or queries that arise in respect of alterations must be resolved between the

Purchaser and the Seamstress or alterations specialist.

23. Alterations are not included within the purchase price of the order payable to the Seller.

Charges for alterations are charged separately and are to be separately negotiated with and

payable to the Seamstress or alterations specialist chosen by the Purchaser.

24. No external alterations may be made to any orders until the Purchaser has made the Final

Payment in respect of the order.


25. The cleaning of garments ordered by the Purchaser will be at the sole risk of the Purchaser.

The Seller undertakes and accepts no responsibility for the actions or omissions of any other

person in respect of any cleaning services that the Seller recommends.

Description, Designs and Swatches

26. Every care is taken by the Seller to ensure that your order matches the swatch of fabric or

imagery of fabric or design that you have seen. However, some variation can nevertheless

occur. All designers reserve the right to modify their designs from the imagery or samples

they have provided to the Seller. Any such variation is beyond the control of the Seller and

the Seller does not undertake or accept any liability in respect of such variation. Should such

variation occur, as much notice as possible will be given to the Purchaser.

27. Sample dresses only provide a guide as to colour, therefore whilst every effort is made to

match materials and trims with the sample, the Seller cannot guarantee identical matches in

all cases.

Custom-made orders

28. Some designer brands may offer custom made or bespoke amendment services to their

dresses or accessories. Custom made orders are non refundable or amendable once the Seller

has informed the designer brand of these requests.

Sale items

29. Sale items may be sample dresses that have been displayed on the premises, and as such

may not be in perfect condition. The Purchaser should check that any sale items are of

satisfactory quality for their requirements. The Seller makes no guarantee that visible marks

or stains can be removed by cleaning.

30. We are unable to provide storage for sale items once sold. Sale items must be paid for in full

and collected at the time they are ordered.

31. Sale items cannot be returned or refunded.

Accessories-only appointments

32. We cannot book accessories-only appointments on a Saturday due to the volume of

appointments. Accessories-only appointments are available free of charge on all other days

that Love in Lace Bridal is open during the week.

Limitations of liability

33. The Seller will not be liable for any defects or discrepancies found by the Purchaser after the

Purchaser has collected the order and removed it from the Seller’s premises.

34. The Seller will not be liable, whether in contract or in tort or otherwise, for any indirect,

consequential or special damages or losses of whatsoever nature or howsoever caused,

whether related to the supply of the goods or their use or not.

35. Due to the delicate nature of the goods, the seller cannot be held responsible or liable for

any damage incurred after collection, during or after the wedding or whilst the dress is in


36. It is recommended that the goods are kept out of direct sunlight for storage and are not

packed tightly, alleviating the risk of pressure marks and keeping embellishments and other

alike details intact.

Governing law and jurisdiction

37. These Terms and any contract for the sale or supply of goods and services between the

Seller and the Purchaser shall be governed by English law. Any dispute arising out of or

connected to such contract shall be subject to the exclusive jurisdiction of the courts of

England and Wales.

38. Cancellations of paid appointments are refundable up to seven working days before the appointment date.